Welcome to the Vitanic First Buy Guarantee Terms & Conditions. This guarantee is designed to ensure customer satisfaction by offering store credit if you're not satisfied with your first-ever purchase. Please read these terms carefully before making a claim.
2. Eligibility
To qualify for the First Buy Guarantee, you must meet the following criteria:
The purchase must be your first-ever order with Vitanic.
The claim must be submitted within 40 days of the purchase date.
The product must have been used as directed.
3. Guarantee Offer
If no noticeable improvement is experienced within 40 days of consistent use, customers are eligible to receive store credit equal to the full purchase price of the product.
Refund Type: Store credit only (no cash refunds).
Limit: This guarantee applies only once per customer, regardless of the number of products purchased in the future.
4. Claim Process
To make a claim, customers must follow these steps:
Contact our customer support team with your order number and a brief description of your experience.
A representative will review your request and provide further instructions.
If approved, store credit will be issued within 7-10 business days.
5. Exclusions
This guarantee does not apply if:
The product was not used according to the recommended guidelines.
The claim is made for any purchase other than the first-ever order with Vitanic.
There is evidence of misuse, tampering, or fraudulent activity.
The request is submitted after the 40-day period.
6. Modification of Terms
Vitanic reserves the right to update or modify these terms at any time without prior notice.
7. Contact Information
If you have any questions regarding the First Buy Guarantee, please contact us.
